Shipping policy

At EPOLYTELEIA, we strive to ensure that your orders are processed and shipped promptly to provide you with the best shopping experience. Please review our shipping policy below:

  1. Processing Time:

    • Orders are typically processed and prepared for shipment within 3-5 business days after payment confirmation. During peak seasons or promotional events, processing times may vary slightly.

  2. Shipping Methods:

    • We provide standard shipping for all orders and offer local delivery within a 50-mile radius of zip code 75114 for orders totaling $60 and above. Estimated delivery time for standard shipping is 1-3 business days from the date of shipment.
    • Our products are meticulously handcrafted and made to order, ensuring the highest quality and attention to detail. Please allow approximately 2-4 days from the date of purchase for your order to be processed and shipped. Please note that this timeframe excludes weekends, holidays, and any unforeseen circumstances such as weather delays or carrier issues. Additionally, transit times from the post office to your location are not included in this estimate.

  3. Shipping Rates:

    • Shipping rates are calculated based on the total weight of your order and your shipping address. You can view the shipping costs at checkout before completing your purchase.

  4. Tracking Information:

    • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

  5. Shipping Restrictions:

    • At this time, we only offer shipping within the United States. We are unable to ship to P.O. boxes, APO/FPO addresses, or international destinations.

  6. Delivery Considerations:

    • Please ensure that the shipping address provided during checkout is accurate and complete to prevent any delivery delays or issues. We are not responsible for packages that are lost or delayed due to incorrect address information provided by the customer.

  7. Damaged or Lost Packages:

    • In the rare event that your package is lost or damaged during transit, please contact us immediately at info@epolyteleia.com. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

  8. Order Changes and Cancellations:

    • If you need to make any changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any modifications or cancellations.

  9. Customer Service:

    • If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us at info@epolyteleia.com. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing EPOLYTELEIA for your home and office fragrance needs and for your patience and understanding as we create your unique handcrafted items. We appreciate your support and look forward to serving you again in the future!